# Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday)

Hiring organization: [Replit](https://career.thegoodapps.co/organizations/replit)

Canonical page: https://career.thegoodapps.co/jobs/5eade5dd-2d46-45c4-99e3-3f90ac0428b8

Listed on Replit's own careers site. Applications go to them directly.

- Employment type: full time
- Location: New York, NY
- Remote: yes
- Salary: 100000 – 145000 USD per year

## Summary

This role manages customer support across Replit's social media channels and handles technical, billing, and account inquiries from developers on platforms like Twitter, LinkedIn, and Reddit. It suits someone with extensive social media support experience who can work autonomously in a fast-paced environment while representing the company's voice to a developer community.

_Our summary, not Replit's wording._

## Skills named

Linear, Notion, Slack, Sprout Social, Stripe, Zendesk

## Required

- 4+ years of social media support experience across X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores
- Experience with support platforms (Zendesk, Sprout Social) and payment systems (Stripe, Orb)
- Ability to work efficiently in high-volume support environments with productivity metrics
- Strong written communication for public-facing interactions
- Comfort operating with autonomy and ambiguity
- Maintain consistent brand voice across channels
- Understanding of each social platform's distinct audience and etiquette
- Understanding of developer communities and technical terminology

## Nice to have

- Community management or developer relations experience
- B2B SaaS customer success or support background
- Experience with AI tools (Claude, ChatGPT)
- Experience with Replit

Apply on Replit's site: https://jobs.ashbyhq.com/replit/d6a47b4a-7f2a-4205-9146-0376b3280c0e/application