# Senior Manager, Customer Success Operations

Hiring organization: [Cubic Corporation](https://career.thegoodapps.co/organizations/cubic-corporation)

Canonical page: https://career.thegoodapps.co/jobs/5cae6c2b-0168-407b-8023-dc48d2204087

Listed on Cubic Corporation's own careers site. Applications go to them directly.

**This role has closed** and is no longer accepting applications.

- Employment type: full time
- Seniority: Senior

## Summary

This role leads the operational backbone of a global Customer Success organization, designing and scaling processes, governance frameworks, and reporting standards that keep complex service delivery running smoothly across multiple regions and functions. It suits experienced operations leaders who thrive in matrixed environments, building accountability systems and cross-functional alignment without direct authority.

_Our summary, not Cubic Corporation's wording._

## Skills named

FinOps, ITIL, Process Design, Program Management, ServiceNow

## Required

- Bachelor's degree in Business, Operations, Information Technology, or equivalent experience
- 5+ years managing program managers or operational professionals in a leadership role
- Experience designing and operationalizing standard processes, playbooks, and governance frameworks at scale
- Working knowledge of service delivery operations, ITIL practices (Incident, Problem, Change, Continual Improvement), and customer success principles
- Ability to build cross-functional relationships and coordinate across Engineering, Tech Ops, Finance, and Operations
- Experience defining operational KPIs, reporting cadences, and executive dashboards
- Strong facilitation and communication skills for governance forums and senior leadership presentations

## Nice to have

- Experience in transit, payments, public-sector technology, or regulated high-availability service environments
- Familiarity with FinOps, cost-to-serve modeling, or P&L governance in managed services or SaaS
- Exposure to ServiceNow and data visualization tools
- Experience in global service organizations with geographically distributed teams across NAM, EMEA, and APAC