# IT Service Delivery Lead

Hiring organization: [A-dec](https://career.thegoodapps.co/organizations/a-dec)

Canonical page: https://career.thegoodapps.co/jobs/5a0c91a8-d383-4168-a14a-24c3c1a9cf9f

Listed on A-dec's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Newberg, OR

## Summary

This senior technical role leads a dental industry company's IT help desk team, managing escalations, vendor relationships, endpoint lifecycle, and small IT projects while mentoring staff. The position suits experienced IT professionals who excel at both hands-on technical work and coordinating team efforts without formal management authority.

_Our summary, not A-dec's wording._

## Skills named

Active Directory, Endpoint Management, IT Service Management (ITSM), ServiceNow

## Required

- 5+ years progressive IT experience in enterprise environments
- Experience with enterprise ITSM platforms (ServiceNow) at administrative or configuration level
- Hands-on end-user support operations experience
- Endpoint lifecycle management in managed enterprise environment
- BA/BS degree or equivalent experience
- Ability to work independently and in teams
- Written and verbal communication skills

## Nice to have

- Interest in developing competency across infrastructure, cloud, and security domains

Apply on A-dec's site: https://adec.wd5.myworkdayjobs.com/en-US/A-dec/job/Oregon---Newberg-Campus/IT-Service-Delivery-Lead_JR102550