# Creative Support Specialist, Enterprise

Hiring organization: [Runway](https://career.thegoodapps.co/organizations/runway)

Canonical page: https://career.thegoodapps.co/jobs/5a0a284b-34d8-4a01-9df0-555358061cb0

Listed on Runway's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Remote
- Remote: yes
- Salary: 100000 – 145000 USD per year

## Summary

This role supports enterprise customers using Runway's AI creative tools, combining technical troubleshooting with creative problem-solving. You'll handle complex customer issues, improve product workflows, and work closely with cross-functional teams while staying deeply familiar with the generative AI and video editing landscape.

_Our summary, not Runway's wording._

## Skills named

Video Editing

## Required

- 3-5+ years customer-facing technical support or account management
- Experience with video editing, content creation, or generative AI tools
- Proven track record managing enterprise customers and complex escalations
- Work autonomously with minimal supervision

## Nice to have

- Examples of process improvements or systems built
- Experience with AI support automation QA

Apply on Runway's site: https://jobs.ashbyhq.com/runway-ml/f6e8f3fa-0440-484e-92f7-6ae2e67f1d07/application