# Retail Operations Manager, TurboTax - Los Angeles Metro

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/59475776-d140-424a-a9d8-0295fb4862a0

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Los Angeles, CA
- Salary: 46 – 61 USD per hour

## Summary

Lead and develop high-performing teams at TurboTax retail tax preparation centers, managing operations, customer experience, and staff performance across multiple locations in the Los Angeles area. This role suits experienced retail or service leaders who want to combine operational management with community engagement in a customer-focused environment.

_Our summary, not Intuit's wording._

## Skills named

Microsoft Office

## Required

- 3+ years in retail management, service industry leadership, or customer-facing leadership roles
- Prior experience as a people manager
- Proven success managing KPIs and operational benchmarks
- Experience handling escalated customer complaints

## Nice to have

- Extensive prior experience preparing individual tax returns
- Active credential: EA, CPA, or practicing attorney with strong tax preparation experience
- Deep understanding of taxes to support customer filings and guide tax experts

Apply on Intuit's site: https://jobs.intuit.com/job/los-angeles/retail-operations-manager-turbotax-los-angeles-metro/27595/93513716144