# Call Center Representative - Hybrid

Hiring organization: [Century Theatres](https://career.thegoodapps.co/organizations/century-theatres)

Canonical page: https://career.thegoodapps.co/jobs/58bc409f-631d-4845-93ef-c05dd7a4328b

Listed on Century Theatres's own careers site. Applications go to them directly.

- Location: Frisco, TX

## Summary

A Guest Services Agent answers inbound customer calls and emails for a major movie theatre chain, resolving inquiries and complaints while maintaining detailed records and coordinating with internal departments. This role suits detail-oriented people with strong communication skills who thrive in fast-paced environments and can juggle multiple customer interactions simultaneously.

_Our summary, not Century Theatres's wording._

## Skills named

Cold Email

## Required

- One year of customer service experience in a call center environment
- Strong conflict resolution and difficult communication skills
- Time-management, follow-up, and organizational skills
- Proficient written and verbal communication skills
- Minimum 30 words per minute typing speed
- Ability to work nights, weekends, and holidays
- Complete mandatory 4-week paid in-house training with 100% attendance requirement
- Proficiency with MS Word, MS Excel, MS Outlook, email, and internet usage

Apply on Century Theatres's site: https://cinemark.wd1.myworkdayjobs.com/en-US/cinemark/job/00903---TOP-Center-Frisco-TX/Call-Center-Representative---Hybrid_R28232