# Billing Support Operations Manager (Remote)

Hiring organization: [Rula](https://career.thegoodapps.co/organizations/rula)

Canonical page: https://career.thegoodapps.co/jobs/56105711-0758-426d-9d06-c417ef44c427

Listed on Rula's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Remote - United States
- Remote: yes
- Salary: 99000 – 114950 USD per year

## Summary

This is a leadership role managing billing support operations for a healthcare platform, overseeing teams and cross-functional processes in a high-volume, regulatory environment. The position suits experienced operations leaders who thrive in scaling teams and systems through change while translating data into strategic recommendations.

_Our summary, not Rula's wording._

## Skills named

Google Sheets, Jira, Looker, Microsoft Excel, Salesforce, Tableau, Zendesk

## Required

- 5+ years of customer support experience in high-volume ticketing and/or regulatory environment
- 3+ years of people leadership in billing support, healthcare operations, revenue cycle, or customer operations
- Process mapping and performance metrics definition (CSAT, AHT, FTR, QA, CAR)
- Building scalable workflows to improve operational efficiency and quality
- Dashboard building or analytics tools to identify root causes and communicate findings to leadership
- Cross-functional influence across FinOps, EPD, Enablement, and BPO partners with ambiguous ownership
- Resilience and adaptability in emotionally charged situations and fast-paced environments

## Nice to have

- Associate's degree or higher
- Medical billing support experience including benefits verification, coding, insurance claims, and revenue cycle management
- Multi-channel support team experience (phone, email, chat)
- CRM system knowledge (Zendesk, Salesforce, JIRA)

Apply on Rula's site: https://jobs.ashbyhq.com/rula/d7065789-09d0-4435-9f6c-f768823e53d0/application