# Lead Managed Services Consultant

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/53f71373-1c85-438b-a21a-d92a11d5be19

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Mid

## Summary

This role involves managing client configurations and deployments on the Sprinklr customer experience platform, ensuring customers succeed with contact center and omnichannel features. It suits someone with cloud contact center experience who can balance technical platform expertise with hands-on consulting and client relationship management.

_Our summary, not Sprinklr's wording._

## Skills named

Amazon Connect, Cisco, Genesys Cloud, Social Media Management, Talkdesk, Workforce Management

## Required

- Business-level English fluency
- 2–4 years of cloud contact center or CCaaS delivery experience
- Hands-on experience with contact center channels such as inbound, outbound, or digital omnichannel
- Strong technical background and advanced computer skills
- Enterprise software deployment or implementation experience
- Excellent written and verbal communication skills

## Nice to have

- Experience implementing or administrating service-related SaaS or CCaaS platforms
- Prior experience with Sprinklr or a competing CXM platform
- Fluency in social media platforms and direct experience with social media management software

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/India---Haryana---Gurgaon/Lead-Implementation-Consultant_113340-JOB