# Customer Service Sales Representative (TSX)

Hiring organization: [Comcast](https://career.thegoodapps.co/organizations/comcast)

Canonical page: https://career.thegoodapps.co/jobs/521d85b9-773c-48b6-b11f-25b5fd2ee0d4

Listed on Comcast's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Virtual
- Salary: 16 – 16 USD per hour

## Summary

This role handles inbound customer service for Comcast's Xfinity services via phone, chat, email and SMS, troubleshooting technical problems while identifying upsell opportunities. It suits someone comfortable with metrics-driven customer interactions who can learn systems quickly and work flexible shifts from home.

_Our summary, not Comcast's wording._

## Skills named

Billing Systems, Technical Troubleshooting

## Required

- Handle customer inquiries via phone, chat, email and SMS
- Troubleshoot technical problems and account issues
- Build consultative relationships to identify customer needs
- Work flexible shifts between 6:45am–11pm Eastern, seven days a week
- Learn and use multiple computer systems and tools
- Resolve complaints through active listening and problem-solving
- Meet sales and retention metrics
- Work from home

## Nice to have

- Knowledge of Xfinity competitive advantages
- Self-service option promotion
- Experience with fast-paced customer environments

Apply on Comcast's site: https://comcast.wd5.myworkdayjobs.com/en-US/Comcast_Careers/job/Virtual/Customer-Service-Sales-Representative--TSX-_R440248