# Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - New York (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/50e44884-2f02-4967-bafd-d78aa4a55302

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: New York, NY
- Salary: 78000 – 180700 USD per year

## Summary

This is an entry-level Customer Success Manager role within SAP's structured academy program, designed for early-career professionals to develop expertise across SAP's cloud solutions while supporting customers through their digital transformation journeys. The role suits people with 2–3 years of customer-facing or consulting experience who want hands-on mentoring, global exposure, and a clear path into strategic customer success careers.

_Our summary, not SAP's wording._

## Skills named

Artificial Intelligence, Artificial Intelligence (AI), SAP SuccessFactors

## Required

- 2–3 years of customer-facing or consulting experience
- Ability to deliver strategic guidance and drive customer success
- Cooperative approach to working relationships
- Capacity to quickly learn new concepts and adapt to change
- English proficiency for global engagement
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness
- Results-oriented mindset with willingness to take initiative

## Nice to have

- Understanding of AI fundamentals, uses, and ethics
- Knowledge of business processes or specific industries
- Familiarity with the CSM focus areas: Finance & Spend Management, SuccessFactors, Supply Chain Management, Customer Experience, Business Transformation Management, BTP, or Business Data Cloud

Apply on SAP's site: https://jobs.sap.com/job/New-York-Customer-Success-Manager-%28CSM%29-SAP-Next-Gen-SAP-Academy-for-Customer-Success-New-York-%28Hybrid%29-NY-10001/1415036533/