# Director Customer Success

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/4fcd736b-6b01-4ade-9f48-48e9c1c82f23

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Director

## Summary

This director-level role leads customer success teams managing large enterprise accounts at a SaaS platform company, focusing on team development, customer retention, and cross-functional collaboration to drive strategic outcomes. The position suits experienced SaaS leaders who excel at coaching teams, managing complex customer relationships, and balancing growth with operational discipline.

_Our summary, not Sprinklr's wording._

## Skills named

Customer Success Management, Google Workspace, Salesforce

## Required

- 10+ years in B2B SaaS customer success, account management, or strategic consulting
- Fluent German language proficiency
- Leadership experience managing customer-facing teams across multiple regions
- Track record of accurate forecasting in SaaS environments
- Experience with executive-level customer relationship building
- Current and unrestricted work authorization in role's location

## Nice to have

- Demonstrated passion for social technology platforms and ecosystem
- Experience with customer success software beyond CRM
- Master's degree from top-tier university
- Strong peer recommendations
- Willingness to travel 25-30% on average

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/Germany---Hamburg/Regional-Success-Director_112058-JOB