# VP, Customer Success

Hiring organization: [NetDocuments](https://career.thegoodapps.co/organizations/netdocuments)

Canonical page: https://career.thegoodapps.co/jobs/4e56f294-611c-4c0c-b4b6-955695fd586a

Listed on NetDocuments's own careers site. Applications go to them directly.

- Seniority: VP
- Location: Lehi, UT
- Salary: 210000 – 230000 USD per year

## Summary

This role leads NetDocuments' post-sale customer organization, encompassing customer success, renewals, and partner delivery across the company's legal technology platform. It suits experienced customer-facing leaders who have scaled organizations and driven retention and expansion metrics in SaaS environments.

_Our summary, not NetDocuments's wording._

## Skills named

Account Management, Financial Analysis, SaaS

## Required

- Bachelor's degree in business or equivalent experience
- 10+ years in Customer Success, Account Management, or post-sale customer-facing roles in SaaS
- 5+ years leading leaders and scaling organizations of 30+ people
- Proven ownership of retention and expansion targets (GRR, NDR, renewal rates) at $100M+ ARR company
- Experience designing segmented customer engagement models across customer tiers
- Ownership of renewals function including forecasting and pricing
- Strong financial and analytical skills to translate data into strategy

## Nice to have

- Experience in the legal industry
- Leadership or support of Customer Success teams driving AI product adoption
- Experience in private equity-backed or high-growth companies through scaling phases
- Partnership with Product teams on formal voice-of-the-customer programs

Apply on NetDocuments's site: https://job-boards.greenhouse.io/netdocuments/jobs/5392093008