# Strategic Senior Customer Success Manager, Enterprise (Financial Services)

Hiring organization: [Smarsh](https://career.thegoodapps.co/organizations/smarsh)

Canonical page: https://career.thegoodapps.co/jobs/4e3e8029-c6b5-4d6e-896a-8acf89f84fe8

Listed on Smarsh's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: New York, NY
- Salary: 160000 – 180000 USD per year

## Summary

Smarsh seeks an executive-level customer success manager to serve as the primary relationship owner for major enterprise clients in regulated industries, orchestrating product adoption, health monitoring, renewal strategy, and expansion across the full customer lifecycle. The role demands someone who can translate complex compliance and operational needs into actionable product roadmaps while acting as a trusted strategic advisor to C-suite stakeholders on both sides.

_Our summary, not Smarsh's wording._

## Required

- Executive-level relationship ownership of enterprise customers
- Ability to translate regulatory and operational objectives into product strategy
- Full lifecycle customer management including adoption, health, governance, renewal, and expansion
- Cross-functional coordination between customer priorities and internal product and executive teams

Apply on Smarsh's site: https://jobs.lever.co/smarsh/c8afc4d4-7384-40b3-a0b9-103136059bbe/apply