# Enterprise Technical Support Engineer

Hiring organization: [Notion](https://career.thegoodapps.co/organizations/notion)

Canonical page: https://career.thegoodapps.co/jobs/4e236bc8-51f4-459d-b340-415a0cc34a83

Listed on Notion's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Francisco, CA
- Remote: yes
- Salary: 160000 – 185000 USD per year

## Summary

This role supports Notion's largest enterprise customers by troubleshooting complex technical issues, managing customer relationships, and building scalable support processes. It suits experienced technical support professionals who can bridge customers and engineering teams while driving efficiency improvements.

_Our summary, not Notion's wording._

## Skills named

Java, JavaScript, Linux, macOS, Microsoft Windows, MySQL, NoSQL, OAuth, Python, REST APIs, Security Assertion Markup Language (SAML), TypeScript

## Required

- 10+ years in technical support, technical account management, or similar role
- Experience owning and scaling support processes end-to-end
- Strong understanding of REST APIs
- Experience advising customers on AI tool adoption
- Troubleshooting experience with Microsoft Windows and macOS desktop applications
- Experience communicating complex technical issues to both technical and non-technical stakeholders
- Knowledge of Single Sign-On including OAuth, SAML, and SCIM
- Strong analytical, debugging, and problem-solving skills
- Ability to analyze server and client application logs to identify root causes
- Strong written and verbal communication skills
- Ability to work under pressure while remaining professional and focused
- Effective collaboration across distributed teams
- Experience mentoring junior team members

## Nice to have

- Knowledge of Linux, APIs, NoSQL, and MySQL
- Experience with Python, Java, JavaScript, or TypeScript scripting languages
- Deep existing knowledge of Notion
- Experience with Knowledge-Centered Service (KCS)

Apply on Notion's site: https://jobs.ashbyhq.com/notion/15f37b73-d217-469a-adfc-2e50cc9e2374/application