# User Experience Design Manager - Customer Experience

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/4cba94b6-e2cb-490c-902b-cfcf62613dd0

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Ho Chi Minh, VN, 700000

## Summary

This role manages a UX design team within SAP's enterprise product division, focusing on cloud-native solutions for retail and consumer goods companies. It suits an experienced design leader who can build and develop UX teams, define design strategy and governance, and drive AI experience evaluation across distributed international groups.

_Our summary, not SAP's wording._

## Skills named

Design Systems, Interaction Design, Prototyping, Responsible AI, User Research, UX Design, Web Accessibility

## Required

- Master's degree in Design, HCI, Interaction Design, or related field, or equivalent practical experience
- 8–12+ years of UX experience
- 3–5+ years of UX leadership or people management experience
- Strong enterprise product and systems design experience
- Experience building, scaling, or leading UX teams
- Deep leadership across team development, performance management, hiring, resource planning, and organizational change
- UX strategy, design systems, accessibility, and governance expertise
- Research-informed decision-making capability
- Connect design decisions to business outcomes and customer value
- Executive communication and cross-functional leadership skills
- Experience with AI-driven or AI-assisted product experiences and Responsible AI

Apply on SAP's site: https://jobs.sap.com/job/Ho-Chi-Minh-User-Experience-Design-Manager-Customer-Experience-700000/1409277833/