# Support Platform Administrator

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/4c836eb3-bbe7-42ea-ad18-19fe1ef0f084

Listed on Sprinklr's own careers site. Applications go to them directly.


## Summary

This role manages configuration, users, and workflows on Sprinklr's customer support platform, ensuring operational stability and enabling efficient ticket handling across enterprise teams. It suits someone with 4+ years of ITSM platform experience who can balance hands-on administration with strategic improvements in automation and reporting.

_Our summary, not Sprinklr's wording._

## Skills named

MongoDB, Role-Based Access Control (RBAC), ServiceNow, SQL Server, Zendesk

## Required

- Bachelor's degree in information technology, Computer Science, Business, or related field
- 4–7+ years of experience with ITSM or support platforms
- Strong understanding of workflow configuration and routing logic
- Strong understanding of role-based access control and permissions
- Strong understanding of automation and reporting
- Experience supporting enterprise-scale support operations
- Familiarity with APIs, integrations, and SaaS platforms
- Familiarity with MongoDB and SQL Server
- Problem-solving skills and attention to detail
- Communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment

## Nice to have

- Familiarity with emerging technology trends and their applicability to productivity and collaboration

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/India---Haryana---Gurgaon/Support-Platform-Administrator_113324-JOB