# Director, Customer Performance

Hiring organization: [Mastercard](https://career.thegoodapps.co/organizations/mastercard)

Canonical page: https://career.thegoodapps.co/jobs/4a649b33-ac49-4415-ba55-41b7d3e1f972

Listed on Mastercard's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: O Fallon, MO
- Salary: 151000 – 249000 USD per year

## Summary

A fraud and compliance expert role focused on helping high-risk payment acquirers improve performance across fraud, chargeback, and regulatory metrics. This suits analytical professionals with payments or acquirer experience who want to influence ecosystem health while engaging directly with major customers.

_Our summary, not Mastercard's wording._

## Skills named

Authentication, Data Analysis, Transaction Processing

## Required

- Fraud management experience
- Knowledge of card payments and transaction processing
- Understanding of network rules
- Strong analytical skills
- Verbal and written communication
- Ability to present at business and technical levels
- Collaborative approach to problem-solving
- Execution and follow-through on commitments
- Flexibility to handle changing priorities
- Frequent travel within the United States and Canada (at least 50%)

## Nice to have

- Experience working at or with acquirers on fraud and compliance
- Ability to sell ideas and consulting engagements
- Creative problem-solving approach

Apply on Mastercard's site: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/OFallon-Missouri/Director--Customer-Performance_R-282448