# Technical Support Engineer

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/4958563c-80bb-47b5-8a9d-bd1fcfcb0e2c

Listed on Intercom's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Chicago, IL
- Salary: 85000 – 98000 USD per year

## Summary

This role supports customers of Fin, an AI-powered customer service platform now owned by Salesforce, by handling complex technical issues, debugging problems across the platform and customer systems, and feeding product insights back to the engineering team. It suits someone comfortable with AI tools and web technologies who enjoys deep technical troubleshooting and direct customer collaboration.

_Our summary, not Intercom's wording._

## Skills named

CSS, Cursor AI, Git, HTML, JavaScript, REST API, Ruby, Ruby on Rails, Slack

## Required

- 2+ years of technical support experience
- Comfort using AI tools to write and interpret code
- Understanding of web development basics (HTML, JavaScript, CSS)
- Understanding of Git, Ruby, Rails, and APIs
- Understanding of REST API, SDKs, and Webhooks
- Knowledge of modern tech tools (Slack, Chrome, Coda)
- Strong customer focus
- Strong communication skills
- Strong problem-solving and troubleshooting ability
- Ability to take feedback
- Eligibility to work in the United States

## Nice to have

- Completion of technical coding bootcamps or courses
- Previous troubleshooting environment experience
- Understanding of code syntax or supported frameworks
- Experience configuring iOS/Android plugins (mobile SDKs)
- Familiarity with native mobile development

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/7122157