# Senior Manager (M2), Partner Resolution Management

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/48d01a79-bc70-43a4-9f91-d9f53e8ff23c

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Washington, DC
- Remote: yes

## Summary

Lead a team resolving complex escalations for Intuit's highest-value accounting partners, managing end-to-end governance, cross-functional collaboration, and root-cause fixes to protect trust and reduce recurring issues. This role suits experienced people leaders comfortable with operational rigor, high-stakes partner management, and driving systemic improvements across product and support functions.

_Our summary, not Intuit's wording._

## Skills named

Case Management, Escalation Management

## Required

- 5+ years leading teams in escalation management, customer resolution, or support operations
- Bachelor's degree or equivalent practical experience
- Experience managing high-stakes, high-visibility issues for VIP or high-value customers
- Strong people-leadership track record with hiring and coaching experience
- Ability to use data to diagnose root causes and measure resolution effectiveness
- Excellent written and verbal communication skills
- Experience leading cross-functional teams across Product, Legal, Risk, and Finance
- Strong operational rigor in building processes, playbooks, and governance models
- Comfortable operating in ambiguity and leading through organizational change

## Nice to have

- Experience supporting accounting or financial professionals or familiarity with QuickBooks Accountant and ProAdvisor
- Background in partner, alliance, or channel-facing roles
- Experience with escalation or case management tooling and CRM platforms
- MBA or advanced degree

Apply on Intuit's site: https://jobs.intuit.com/job/phoenix/senior-manager-m2-partner-resolution-management/27595/98708549952