# Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Houston (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/480a9995-d094-43b4-bc63-2834f878ac05

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Houston, TX
- Salary: 78000 – 180700 USD per year

## Summary

This is an entry-level Customer Success Manager role within SAP's structured academy program, combining classroom instruction and field mentoring over 10 months to prepare early-career professionals for customer-facing cloud solutions work. The role suits someone with 2–3 years of business or consulting experience who wants intensive training in enterprise software, AI, and customer retention strategies.

_Our summary, not SAP's wording._

## Skills named

Artificial Intelligence (AI), SAP SuccessFactors

## Required

- 2–3 years of customer-facing or business transformation experience
- Proven ability to deliver strategic guidance and resolve customer issues
- Cooperative and productive approach to working relationships
- Strong ability to learn new concepts and adapt quickly
- Understanding of AI fundamentals and ethics
- Business acumen and knowledge of business processes or industries
- Proficiency in English
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness

## Nice to have

- Knowledge in specific solution portfolios: Finance & Spend Management, SuccessFactors, Supply Chain Management, Customer Experience, Business Transformation Management, or Business Technology Platform
- Experience in consulting or account management
- AI adoption mindset and agentic AI practice

Apply on SAP's site: https://jobs.sap.com/job/Houston-Customer-Success-Manager-%28CSM%29-SAP-Next-Gen-SAP-Academy-for-Customer-Success-Houston-%28Hybrid%29-TX-77098/1415039633/