# Senior Manager, Strategic Accounts Customer Success Managers

Hiring organization: [Motive](https://career.thegoodapps.co/organizations/motive)

Canonical page: https://career.thegoodapps.co/jobs/47b6fc0d-888d-438b-baae-61b146bd9915

Listed on Motive's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States - Remote
- Remote: yes

## Summary

Lead a team of Strategic Customer Success Managers at a B2B SaaS fleet management platform, focusing on retention and growth of high-value enterprise accounts. This role suits experienced leaders who thrive on building trusted client relationships and developing high-performing teams.

_Our summary, not Motive's wording._

## Skills named

Customer Success Management

## Required

- 5+ years leading a Customer Success team in B2B SaaS
- Lead a team of 6-9 Strategic Customer Success Managers
- Experience managing enterprise accounts with $4M+ ARR each
- Track record of driving net revenue retention and gross retention metrics
- Ability to work with C-level executives and senior stakeholders
- Strong communication and presentation skills
- Data-driven decision making

## Nice to have

- Experience with B2B Enterprise SaaS platforms using user or seat-based licensing models
- Background in change management and transformation initiatives
- Knowledge of AI technology applications in business operations

Apply on Motive's site: https://job-boards.greenhouse.io/gomotive/jobs/8787033002