# IT Specialist (SysAdmin/CustSpt)

Hiring organization: [Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs](https://career.thegoodapps.co/organizations/deputy-assistant-secretary-for-information-and-technology-department-of-veterans-affairs)

Canonical page: https://career.thegoodapps.co/jobs/46222912-78f1-490a-8978-c169a9de9fb6

Listed on Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Martinsburg, WV
- Salary: 89508 – 116362 USD per year

## Summary

This role manages major IT incidents and service outages across the Veterans Affairs enterprise, coordinating restoration efforts and analyzing system failures to improve reliability. It suits experienced IT professionals comfortable with overnight and weekend shifts in a high-stakes operations environment.

_Our summary, not Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs's wording._

## Skills named

Incident Management, ITIL, Root Cause Analysis

## Required

- One year of specialized experience in enterprise-level IT incident management in a 24/7 environment
- Ability to analyze complex IT systems and direct cross-functional technical teams
- Experience communicating incident status to stakeholders and senior leadership
- IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving

Apply on Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs's site: https://www.usajobs.gov/job/891550000