# Customer Success Operations Analyst

Hiring organization: [Obsidian Securty](https://career.thegoodapps.co/organizations/obsidian-securty)

Canonical page: https://career.thegoodapps.co/jobs/45eb6007-88d0-4bcc-b190-61f703077030

Listed on Obsidian Securty's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: US Remote (East/Central)
- Remote: yes
- Salary: 120000 – 130000 USD per year

## Summary

This role builds data infrastructure and automation for customer success teams, translating business needs into AI-assisted reporting, dashboards, and workflow automation across platforms like Salesforce and Zendesk. It suits someone comfortable with ambiguity who can query modern data platforms, design LLM workflows, and partner across technical teams to modernize how customer health and renewals are tracked.

_Our summary, not Obsidian Securty's wording._

## Skills named

Data Modeling, Databricks, LLMs (Large Language Models), Python, Salesforce, SQL, Zendesk

## Required

- AI-first problem-solving mindset
- Hands-on experience with Databricks or comparable modern data platform
- Python or other scripting language for data transformation
- Strong communication skills to translate business needs into data requirements
- Comfort operating with ambiguity and partnering with engineering/business systems teams
- Data quality and documentation maintenance

## Nice to have

- Experience with Salesforce data and customer success platforms like Totango, Zendesk, or Gainsight
- Understanding of data access governance and security best practices
- Experience designing or implementing automation for technical support workflows and cross-platform integrations
- Experience with cybersecurity, SaaS security, or technical B2B SaaS environment

Apply on Obsidian Securty's site: https://job-boards.greenhouse.io/obsidiansecurity/jobs/5449057008