# Operations Manager, Client Success

Hiring organization: [Talkspace](https://career.thegoodapps.co/organizations/talkspace)

Canonical page: https://career.thegoodapps.co/jobs/457c0553-71f5-4eb9-9d08-906d53f0b1ca

Listed on Talkspace's own careers site. Applications go to them directly.

- Employment type: full time
- Location: New York, NY
- Remote: yes
- Salary: 82000 – 92000 USD per year

## Summary

This role manages operations and analytics for Talkspace's Client Success function, owning reporting, process design, and cross-functional coordination. It suits someone with operations or analytics experience who can translate strategy into workflows and use data to drive performance improvements in a healthcare environment.

_Our summary, not Talkspace's wording._

## Skills named

Google Sheets, Looker, Microsoft Excel, Mixpanel, Power BI, Tableau

## Required

- Bachelor's degree
- 4+ years in Operations, Analytics, Project Management, or related field
- Experience with dashboards and analytics tools to monitor performance
- Strong attention to detail and process improvement focus
- Ability to work independently in remote, fast-paced environment

## Nice to have

- Healthcare, digital health, behavioral health, or regulated industry experience
- Familiarity with SLAs, KPIs, or outcomes-based reporting in payor or health plan context
- Experience with CRM or coaching/engagement platforms

Apply on Talkspace's site: https://www.talkspace.com/careers/job?gh_jid=6183128004