# Senior Manager, Customer Success (R5273)

Hiring organization: [Shield AI](https://career.thegoodapps.co/organizations/shield-ai)

Canonical page: https://career.thegoodapps.co/jobs/455b154d-9f20-4a88-b638-0ddf07071689

Listed on Shield AI's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Dallas, TX
- Salary: 144160 – 216240 USD per year

## Summary

Lead the customer success organization for Shield AI's aircraft division, managing a team of customer success managers and serving as the primary advocate for government and commercial clients. This role suits an experienced leader who thrives in complex defense-tech environments and can balance team management with direct engagement on high-stakes accounts.

_Our summary, not Shield AI's wording._

## Required

- Establish and lead customer success function for aircraft division
- Manage team of Customer Success Managers
- Define strategy, operating model, organizational structure and performance expectations
- Lead Critical Accounts Program with governance and operating discipline
- Serve as senior customer advocate

Apply on Shield AI's site: https://jobs.lever.co/shieldai/7d8b38d0-683a-45e3-a9f1-99483aa6adbf/apply