# Senior Manager, Incident Management

Hiring organization: [Zillow](https://career.thegoodapps.co/organizations/zillow)

Canonical page: https://career.thegoodapps.co/jobs/453e0725-6539-4ca0-a984-43ca91460879

Listed on Zillow's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote-USA
- Remote: yes
- Salary: 125800 – 211600 USD per year

## Summary

This senior management role leads incident and problem management across Zillow's production systems, accountable for incident response strategy, root cause analysis practices, and team development. It suits experienced operations leaders who can drive organizational change around reliability and build strong management teams while adopting AI-driven workflows to improve incident response speed and quality.

_Our summary, not Zillow's wording._

## Skills named

AI Workflows, Incident Management, Jira, Problem Management, Root Cause Analysis, ServiceNow

## Required

- 8+ years incident management, SRE, or technical operations experience
- 2+ years people management experience
- Proven track record building or scaling incident and/or problem management programs
- Structured incident management practices knowledge (triage, escalation, post-incident review)
- Formal problem management methodology experience
- Experience leveraging AI tools or workflows to improve operational speed and quality
- Exceptional written and verbal communication skills for technical and executive audiences
- Sound judgment and composure under pressure in high-severity situations
- Experience coaching and developing operational talent
- Cross-functional partnership capability across Engineering, Product, Support, and business leadership

## Nice to have

- Experience with incident management and on-call tooling (Rootly, JIRA, ServiceNow)
- Exposure to distributed systems, cloud infrastructure, or large-scale consumer applications

Apply on Zillow's site: https://zillow.wd5.myworkdayjobs.com/en-US/Zillow_Group_External/job/Remote-USA/Senior-Manager--Incident-Management_P751091