# Mid/Sr. Product Engineer, Intelligence

Hiring organization: [Help Scout](https://career.thegoodapps.co/organizations/help-scout)

Canonical page: https://career.thegoodapps.co/jobs/45281c08-8c3c-447d-84f9-d22d6a6c3cb5

Listed on Help Scout's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: United States
- Remote: yes
- Salary: 131000 – 175000 USD per year

## Summary

Help Scout seeks a full-stack product engineer with strong frontend skills to build intelligence features that surface actionable data to customers. The role suits engineers who own outcomes end-to-end, stay close to customers, and are genuinely fluent with AI coding tools as part of their daily craft.

_Our summary, not Help Scout's wording._

## Skills named

Amazon Web Services (AWS), Apache Flink, Apache Kafka, ClickHouse, Cursor AI, Elasticsearch, Java, JavaScript, Kotlin, MySQL, PHP, PostgreSQL, RabbitMQ, React, TypeScript

## Required

- Strong JavaScript/TypeScript and React experience with real frontend craft
- Full-stack capability to ship end-to-end across the stack
- Customer-fluent approach to understanding problems
- High bar for AI quality with focus on evaluation and verification
- Fluency with AI coding tools like Cursor or Claude Code
- Ownership of production readiness including monitoring and logging
- Clear written and verbal communication in a fully remote environment

## Nice to have

- Experience making LLM features production-grade including latency tuning and safety measures
- Design sensibility and comfort partnering with designers
- Background in customer support, productivity, or trust-critical tools

Apply on Help Scout's site: https://jobs.ashbyhq.com/helpscout/86132a5a-1909-470d-9f4a-5557b234be07/application