# CX Operations Enablement Specialist

Hiring organization: [Metropolis Technologies](https://career.thegoodapps.co/organizations/metropolis-technologies)

Canonical page: https://career.thegoodapps.co/jobs/44ebb961-c09f-4701-98ab-d2a56088bd20

Listed on Metropolis Technologies's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Nashville, TN
- Salary: 63000 – 75000 USD per year

## Summary

This role manages customer support documentation, knowledge bases, and standard operating procedures across a fast-growing mobility platform. You'll work across operations, product, and AI teams to ensure frontline support agents have clear, compliant information that drives first-contact resolution and supports both human and AI-powered customer service.

_Our summary, not Metropolis Technologies's wording._

## Skills named

Content Strategy, Information Architecture, Knowledge Management, Technical Writing, Zendesk

## Required

- Experience managing or maintaining knowledge bases, help centers, or SOP documentation systems
- Experience in customer support, customer experience, or fast-paced operational environments
- Strong technical writing and documentation skills
- Ability to translate complex operational and legal requirements into user-friendly documentation
- Project management skills for cross-functional alignment and launch deadlines

## Nice to have

- Experience with AI-powered customer support solutions or familiarity with generative AI tools
- Experience with Gladly, Zendesk, Intercom, or similar CRM platforms
- Experience creating customer support documentation at scale
- Understanding of information architecture, content strategy, and knowledge management best practices

Apply on Metropolis Technologies's site: https://job-boards.greenhouse.io/metropolis/jobs/7872024003