# Sr. Product Engineer

Hiring organization: [Help Scout](https://career.thegoodapps.co/organizations/help-scout)

Canonical page: https://career.thegoodapps.co/jobs/446f583f-abe7-422e-b0fa-3028197a26ec

Listed on Help Scout's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States
- Remote: yes
- Salary: 162000 – 182000 USD per year

## Summary

A full-stack product engineer role focused on building AI-powered customer support features, with a strong emphasis on frontend work in React and TypeScript. This suits engineers comfortable shipping end-to-end across retrieval, agentic systems, and polished interfaces, who measure success by customer outcomes rather than just code shipped.

_Our summary, not Help Scout's wording._

## Skills named

Amazon Web Services (AWS), Apache Flink, Apache Kafka, ClickHouse, Cursor AI, Elasticsearch, Embeddings, Java, JavaScript, Kotlin, MySQL, PHP, PostgreSQL, Prompt Engineering, RabbitMQ, React, Retrieval-Augmented Generation (RAG), TypeScript

## Required

- Strong JavaScript/TypeScript and React experience with real frontend craft
- Full-stack capability and ability to ship end-to-end without waiting for others to own infrastructure
- Substantial experience building production LLM features, not just prototypes
- Comfort with retrieval, embeddings, prompt engineering, and agentic/tool-calling patterns
- High bar for AI quality with focus on evaluation, verification, and guardrails
- Fluency with AI coding tools like Cursor or Claude Code
- Customer-fluent mindset with active pursuit of customer signal
- Ownership of full development lifecycle including monitoring, alerting, and logging from the start
- Clear written and verbal communication skills
- Responsibility for outcomes and willingness to adjust course based on metrics

## Nice to have

- Experience tuning LLM features for latency and cost with fallbacks across providers
- Familiarity with evaluation and observability tooling for AI like LLM-as-judge and tracing
- Design sensibility and comfort partnering closely with designers
- Background in customer support, productivity tools, or similar products where trust is critical

Apply on Help Scout's site: https://jobs.ashbyhq.com/helpscout/d10ab692-52f3-4c13-8108-8a16477237d9/application