# Senior Manager, Professional Services

Hiring organization: [RingCentral](https://career.thegoodapps.co/organizations/ringcentral)

Canonical page: https://career.thegoodapps.co/jobs/43a58054-0a62-4f2d-b09c-2eb46cce579e

Listed on RingCentral's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote, USA
- Remote: yes
- Salary: 88000 – 165000 USD per year

## Summary

RingCentral seeks a Senior Manager to lead a team of delivery engineers implementing contact center solutions for enterprise customers. This role combines hands-on team leadership with strategic responsibility for delivery quality, methodology, and cross-functional alignment as the Professional Services organization scales.

_Our summary, not RingCentral's wording._

## Skills named

Cisco, Customer Experience (CX), Customer Journey Mapping, Five9, Genesys Cloud, ITIL, NICE inContact, Project Management, Six Sigma, Talkdesk

## Required

- 5+ years leading customer-facing technical teams in Professional Services, Implementation, or Solutions Engineering
- 7+ years total experience in Professional Services, technical implementation, or customer-facing delivery roles with direct project delivery
- Demonstrated experience delivering enterprise-scale implementations with hundreds of sites and/or thousands of users
- Experience owning delivery methodology, standardized reporting, or process improvement in Professional Services
- Bachelor's degree or equivalent professional experience
- Strong written and verbal English communication skills and ability to present to executive stakeholders

## Nice to have

- Enterprise contact center or CCaaS industry experience with platforms like NICE inContact, Genesys, Cisco, Avaya, Five9, 8x8, or Talkdesk
- PMP, Agile/Scrum, Six Sigma, or ITIL certification
- Experience developing new Professional Services offerings, SOW templates, or delivery playbooks
- Familiarity with Customer Experience (CX) and Customer Journey Mapping frameworks
- Experience with AI-powered contact center capabilities and guiding delivery teams through AI-enabled implementations
- Experience managing managers or senior engineers

Apply on RingCentral's site: https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Remote-USA/Senior-Manager--Professional-Services_R078396