# Director, Customer Journey Activation Product Manager

Hiring organization: [Visa Inc.](https://career.thegoodapps.co/organizations/visa-inc)

Canonical page: https://career.thegoodapps.co/jobs/43987bab-fb31-468f-b681-1974e2970ab3

Listed on Visa Inc.'s own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Austin, TX
- Salary: 173100 – 276800 USD per year

## Summary

Lead product strategy for Visa's post-sales customer journey, bridging sales and customer success through implementation and activation. This role suits experienced product leaders who excel at cross-functional alignment and turning operational workflows into revenue drivers.

_Our summary, not Visa Inc.'s wording._

## Skills named

Analytics, Case Management, Customer Relationship Management (CRM), Product Management, Workflow Management

## Required

- 12+ years of work experience with Bachelor's degree, or 10+ years with Advanced degree, or 5+ years with PhD
- Cross-functional stakeholder management across Sales, Customer Success, Operations, Support, Finance, and Technology
- Product strategy and roadmap definition
- Understanding of post-sales journeys including onboarding, implementation, and activation

## Nice to have

- 15+ years of experience with Bachelor's degree, or 12+ years with Advanced degree, or 9+ years with PhD
- 8+ years in product management, revenue operations, customer success operations, or implementation
- Experience scaling operational processes that improve time-to-value and adoption
- Enterprise platform experience with CRM, workflow, case management, or analytics tools
- Knowledge of how post-sales execution connects to revenue realization and customer growth

Apply on Visa Inc.'s site: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Austin-TX/Director--Customer-Journey-Activation-Product-Manager_REF083405W