# Staff Software Engineer (AI)

Hiring organization: [Pendo](https://career.thegoodapps.co/organizations/pendo)

Canonical page: https://career.thegoodapps.co/jobs/426bc75a-5e33-4493-a69b-3073bd1ef505

Listed on Pendo's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Lead / Staff / Principal
- Location: New York, NY
- Salary: 300000 – 325000 USD per year

## Summary

This role involves designing and shipping production AI systems—including RAG pipelines, agent orchestration, and LLM features—for a product experience platform, with responsibility for model strategy, evaluation, deployment, and cross-team influence. It suits experienced engineers who thrive when defining technical direction in uncharted territory and who see AI as a force multiplier across their entire practice.

_Our summary, not Pendo's wording._

## Skills named

LangChain, LlamaIndex, Model Deployment, Model Evaluation, Python, Retrieval-Augmented Generation

## Required

- Deep hands-on experience building and shipping LLM-powered systems including RAG, tool use, and agent orchestration
- Demonstrated ability to set technical direction for AI systems and establish architectural patterns across teams
- Experience owning outcomes across team boundaries and influencing broader organizational AI approach
- Strong command of model evaluation, including designing evaluation suites and detecting hallucinations
- Understanding of modern model architectures including transformers and diffusion models
- Production experience with model deployment, monitoring, and optimization for latency, cost, and reliability
- Strong full-stack fundamentals and comfort across backend and frontend systems
- Exceptional communication skills for explaining technical decisions to engineers, product managers, and executives
- Demonstrated product judgment to evaluate what should be built

## Nice to have

- Experience fine-tuning foundation models with a clear point of view on when it outperforms prompting
- Familiarity with AI safety, guardrail frameworks, and responsible deployment practices
- Experience building agentic or multi-step reasoning systems
- Background in SaaS or product analytics where user data informs AI product design
- Prior experience contributing to or launching a net-new team or product area

Apply on Pendo's site: https://job-boards.greenhouse.io/pendo/jobs/8533499002