# Strategic Customer Success Manager

Hiring organization: [SentiLink](https://career.thegoodapps.co/organizations/sentilink)

Canonical page: https://career.thegoodapps.co/jobs/4256b4ce-1180-4d57-9686-e2f33196d408

Listed on SentiLink's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: United States
- Remote: yes
- Salary: 160000 – 190000 USD per year

## Summary

SentiLink seeks an experienced customer success professional to manage strategic relationships with financial services clients using their identity verification platform. This role suits someone with fraud or identity domain expertise who thrives on consultative partnerships and cross-functional collaboration.

_Our summary, not SentiLink's wording._

## Skills named

Salesforce, Salesloft

## Required

- 7–9 years experience as advisor, consultant, Customer Success Manager, or Account Manager in fraud and/or identity space
- Deep understanding of fraud domain and SentiLink's products
- Onboarding and dashboard training delivery
- Regular customer engagement with performance reporting and renewal management
- Consultative problem-solving for customer fraud challenges
- Business goal setting and account planning with clients
- Cross-functional collaboration with Sales, Data Science, Product, Fraud Intelligence, and Engineering
- Legally authorized to work in the United States
- Reside in the United States

## Nice to have

- Experience with Salesforce and Salesloft
- Willingness to travel up to 15% for client visits and industry conferences

Apply on SentiLink's site: https://jobs.ashbyhq.com/sentilink/cf18ff52-74f0-4d8b-9399-bdc0c55ad336/application