# Enterprise Workday Technology Lead

Hiring organization: [Shake Shack](https://career.thegoodapps.co/organizations/shake-shack)

Canonical page: https://career.thegoodapps.co/jobs/41ffcf8d-979d-43b2-9738-0462d73ff2ff

Listed on Shake Shack's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: New York, NY
- Salary: 103050 – 135300 USD per year

## Summary

This role leads day-to-day Workday application support and integration operations for a major hospitality company, coordinating incident resolution, system monitoring, and continuous improvement across enterprise systems. It suits someone with strong technical depth in Workday integrations and the ability to drive operational excellence while working across multiple internal teams and external vendors.

_Our summary, not Shake Shack's wording._

## Skills named

Confluence, Jira, ServiceNow, Workday, Zendesk

## Required

- 3–5 years enterprise application support or Workday administration experience
- 3–5 years Workday integration or enterprise SaaS platform support
- Strong understanding of Workday architecture and application support in SaaS environments
- Hands-on experience with Workday integration technologies
- Knowledge of incident, problem, and change management practices
- Root cause analysis and troubleshooting skills
- Cross-functional team and vendor coordination
- Bachelor's degree or equivalent

## Nice to have

- Experience with service management and collaboration tools
- Vendor or offshore support team coordination experience
- Continuous improvement and automation focus

Apply on Shake Shack's site: https://shakeshack.wd5.myworkdayjobs.com/en-US/External/job/Home-Office-225-Varick-Street-Suite-301-New-York-NY-10014/Enterprise-Technology-Lead_JR12239