# Sr. Escalations Expert

Hiring organization: [Sunrun](https://career.thegoodapps.co/organizations/sunrun)

Canonical page: https://career.thegoodapps.co/jobs/41a3cb04-bee3-4747-b799-71d6ff70e633

Listed on Sunrun's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Lehi, UT
- Salary: 64853 – 86470 USD per year

## Summary

This role manages complex and high-priority customer disputes for a solar energy company, working across multiple internal teams to resolve escalations and prevent future issues. It suits someone experienced in customer service or project management who can handle sensitive situations independently and build strong relationships with customers and stakeholders.

_Our summary, not Sunrun's wording._

## Skills named

Microsoft Excel, PowerPoint, Salesforce

## Required

- 5+ years of customer success, project management, or related experience
- Strong written and oral communication skills
- Ability to work independently on multiple cases with minimal supervision
- Proficiency with Google Suite, Excel, and PowerPoint
- High school diploma or equivalent

## Nice to have

- Bachelor's degree
- Salesforce knowledge
- Legal department or in-house coordination experience

Apply on Sunrun's site: https://sunrun.wd5.myworkdayjobs.com/en-US/Sunrun_Careers/job/UT-Lehi/Sr-Escalations-Expert_R49614