# Associate Support Representative

Hiring organization: [MovieMagic](https://career.thegoodapps.co/organizations/moviemagic)

Canonical page: https://career.thegoodapps.co/jobs/418f58f3-a9b8-4bb7-88f8-5099f386b03f

Listed on MovieMagic's own careers site. Applications go to them directly.

- Location: Tempe, AZ

## Summary

This role involves handling customer support across multiple channels for a media entertainment company, resolving technical issues and documenting cases to inform service improvements. It's well-suited to someone who enjoys direct customer interaction and systematic problem-solving.

_Our summary, not MovieMagic's wording._

## Required

- Respond to and resolve inbound customer inquiries via phone, email, and live chat
- Apply troubleshooting concepts to solve technical issues
- Use internal tools and resources to support customers
- Follow escalation procedures
- Document cases to capture client needs and improvement opportunities

Apply on MovieMagic's site: https://eoko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/1251/apply