# Operations Manager, Facilities Maintenance

Hiring organization: [Hims and Hers](https://career.thegoodapps.co/organizations/hims-and-hers)

Canonical page: https://career.thegoodapps.co/jobs/408916e9-7a52-45eb-8397-2db8c62ce261

Listed on Hims and Hers's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Menlo Park, CA
- Salary: 100000 – 130000 USD per year

## Summary

This role oversees maintenance operations for pharmaceutical compounding lab equipment at a major telehealth company, managing technicians across shifts while performing and coordinating preventive maintenance, repairs, and regulatory compliance for specialized pharmacy equipment. It suits experienced maintenance leaders in regulated industries who can troubleshoot complex systems, lead teams, and balance day-to-day equipment reliability with strategic improvement.

_Our summary, not Hims and Hers's wording._

## Skills named

HVAC, Microsoft Excel, Microsoft Project, Microsoft Word, Plumbing

## Required

- At least 18 years old with state-required proof
- High school diploma or GED
- Ability to safely lift and carry up to 50 pounds
- Proficiency with Microsoft Word, Excel, and Project Management systems
- Independent troubleshooting of machinery
- Documentation and interpretation of predictive/preventive maintenance data
- Effective written and spoken English communication
- Physical capability to bend, stoop, reach overhead, climb ladders and stairs up to three flights, and use scissor or bucket lifts
- Cooperative and collaborative work style
- Ability to receive and apply cross-functional training
- Adherence to company policies including attendance, confidentiality, safety, and integrity
- 5+ years pharmaceutical or similar regulated industry (FDA, FAA) maintenance or engineering experience
- Demonstrated ability to troubleshoot, maintain, and operate advanced technical equipment
- Demonstrated ability to teach and motivate in technical, fast-paced environments
- 3+ years formal leadership experience with direct reports (hourly and salaried)
- Knowledge and experience with PLC systems
- Knowledge and experience with CMMS systems
- Ability to present problems and solutions formally to mid/high-level management
- Ability to delegate complex tasks and follow up on completion
- Experience working across multiple facilities to implement network-level solutions
- Ability to assess talent and provide performance management and rewards
- Ability to evaluate personnel needs and adapt resources by structure and shift
- Business acumen, emotional intelligence, and ability to objectively assess operational and personnel issues
- Willingness to be available 24/7 for emergencies
- Formal training or certification in at least one of: electrical, mechanical, plumbing, air compression, PLC systems, or HVAC trades

## Nice to have

- 10+ years maintenance experience in pharmaceutical manufacturing, API manufacturing, or pharmacy with referenced lab equipment
- 10+ years electrical knowledge and electronic principles
- Advanced degree or training in engineering, maintenance, or related field
- Advanced formal training in lean or six sigma
- Bilingual Spanish capability

Apply on Hims and Hers's site: https://jobs.ashbyhq.com/hims-and-hers/209bbc2e-f6e9-4f1a-a63e-70d075ee38c7/application