# Senior Manager, Customer Support

Hiring organization: [Crusoe](https://career.thegoodapps.co/organizations/crusoe)

Canonical page: https://career.thegoodapps.co/jobs/40475199-0dc4-4e03-a725-defd2b781c2d

Listed on Crusoe's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Francisco, CA
- Salary: 205000 – 250000 USD per year

## Summary

Crusoe is seeking an experienced technical leader to build and manage their customer support engineering team for a cutting-edge AI infrastructure platform. The role combines hands-on technical depth with people leadership, requiring someone who can solve complex cloud and GPU compute issues while coaching a growing team of support engineers.

_Our summary, not Crusoe's wording._

## Skills named

Amazon Web Services (AWS), Cloud Infrastructure, DevOps, Kubernetes, Linux, NVIDIA Triton Inference Server, Systems Engineering

## Required

- Bachelor's degree in Computer Science or related technical discipline, or equivalent experience
- 6+ years in Software Engineering, Technical Support Engineering, DevOps, Systems engineering, or similar highly technical customer-facing roles
- 2+ years in a leadership role within a high-growth environment
- Deep understanding of cloud infrastructure, Kubernetes, GPU compute, AI/ML, and high-performance computing
- Track record organizing and coordinating multiple teams on complex projects
- Experience representing customer needs in engineering discussions
- Expert leadership and stakeholder engagement skills
- Fluent verbal and written communication
- Experience in fast-paced, hypergrowth organizations
- Experience working with global teams

## Nice to have

- Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning Specialty, AWS Data Analytics Specialty, AWS Solutions Architect Professional, AWS Developer Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, or System Administrator
- Deep expertise in specific cloud platforms and services
- Experience with automation tools and scripting languages
- Demonstrated ability to mentor and onboard colleagues
- Passion for sustainability and green technology

Apply on Crusoe's site: https://jobs.ashbyhq.com/Crusoe/3853c802-62a8-44c2-8fb7-207bd6fe85c7/application