# Internal Systems Engineer (Applied AI)

Hiring organization: [impact.com](https://career.thegoodapps.co/organizations/impact-com)

Canonical page: https://career.thegoodapps.co/jobs/4038c2fe-5e1d-430f-a1f2-289c32528be7

Listed on impact.com's own careers site. Applications go to them directly.

- Employment type: full time
- Location: New York, NY
- Remote: yes
- Salary: 140000 – 160000 USD per year

## Summary

This role builds AI-powered tools and platforms that help impact.com's customer operations teams work more efficiently, from integrating LLMs into support workflows to creating self-serve infrastructure for non-engineers to build their own agents. It's for someone who combines hands-on engineering rigor with a passion for applied AI and can translate business needs into production systems.

_Our summary, not impact.com's wording._

## Skills named

Agentic Workflows, CI/CD, Freshdesk, JavaScript, LangChain, LangGraph, Python, REST APIs, Retrieval-Augmented Generation (RAG), TypeScript

## Required

- Build and maintain production applications and tools
- Work with REST APIs to integrate SaaS platforms
- Hands-on experience with LLM orchestration frameworks like LangChain or LangGraph
- Set up and run evaluations for LLM outputs
- Think in terms of platforms and reusable patterns
- Map complex operational workflows before building
- Collaborate across technical and non-technical teams

## Nice to have

- Experience building custom apps or integrations for Freshdesk or similar ticketing systems
- Background working in Customer Support, Success, or Onboarding
- Experience integrating with knowledge base platforms like Gitbook
- Track record taking automation projects from concept to deployment in large organizations
- Experience building internal platforms or developer tools for self-service use
- Experience with monitoring and observability for AI systems in production

Apply on impact.com's site: https://job-boards.greenhouse.io/impact/jobs/8532453002