# Temporary Client Experience Representative

Hiring organization: [Sotheby's](https://career.thegoodapps.co/organizations/sotheby-s)

Canonical page: https://career.thegoodapps.co/jobs/3dad6c3e-db94-4d10-b0d7-5c887abc7be5

Listed on Sotheby's's own careers site. Applications go to them directly.

- Employment type: contract
- Location: New York, NY
- Salary: 20 – 20 USD per hour

## Summary

This role provides customer service to Sotheby's clients through phone and email, handling inquiries about auctions, valuations, bidding, and post-sale processes. It suits detail-oriented people who thrive managing multiple ticketed cases simultaneously while maintaining composure with demanding clients.

_Our summary, not Sotheby's's wording._

## Skills named

Freshdesk

## Required

- Exceptional client service and active listening skills
- Experience managing high volumes of client enquiries or support tickets
- Working knowledge of service level agreements and performance targets
- Excellent written and verbal communication with strong attention to detail
- Strong organizational and prioritization skills
- Composure and solution-focused approach when handling difficult client situations
- Cross-departmental collaboration experience

## Nice to have

- Freshdesk or similar case management platform experience
- Knowledge of post-sale operations, payments, collections or logistics
- SAP experience
- Fine art, luxury goods or auction house background
- Foreign language proficiency

Apply on Sotheby's's site: https://job-boards.greenhouse.io/sothebys/jobs/6173871004