# Senior Customer Experience (CX) Manager

Hiring organization: [Tecovas](https://career.thegoodapps.co/organizations/tecovas)

Canonical page: https://career.thegoodapps.co/jobs/3d4949b6-c103-4037-be1e-bd832b7d690a

Listed on Tecovas's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Austin, TX
- Salary: 110000 – 125000 USD per year

## Summary

Lead a customer service team focused on turning support interactions into revenue growth through expert guidance and proactive outreach. This role suits someone with deep contact center experience who can balance hospitality with commercial outcomes, and who has built organizations through layers of management.

_Our summary, not Tecovas's wording._

## Skills named

Customer Segmentation, Workforce Management

## Required

- 8+ years in customer service or contact center operations
- Experience managing managers
- Leadership of organization of comparable scale through supervisors or leads
- Ownership and accountability for labor budget or cost-to-serve target
- Experience designing or restructuring frontline organization with levels, spans, and career paths
- Track record connecting service organization to commercial outcomes with measurable results
- Experience standing up differentiated service program for high-value customers with business case
- Experience planning for pronounced seasonality across peak, launches, and promotions
- Comfort leading remote, hourly workforce across multiple states
- Strong written and verbal communication skills
- Ability to present to and influence executive leaders

## Nice to have

- Direct-to-consumer retail or ecommerce background
- Experience with assisted selling, clienteling, save-the-sale, or proactive lifecycle outreach

Apply on Tecovas's site: https://job-boards.greenhouse.io/tecovas/jobs/8787744002