# Member Care Center Team Lead

Hiring organization: [OneAZ Credit Union](https://career.thegoodapps.co/organizations/oneaz-credit-union)

Canonical page: https://career.thegoodapps.co/jobs/3cb3f812-9d02-40da-b02e-7421ea39cfde

Listed on OneAZ Credit Union's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Phoenix, AZ
- Salary: 24 – 30 USD per hour

## Summary

Lead a customer service team at a credit union, managing call center operations and coaching associates who handle member inquiries via phone, email, and chat. This role suits someone with call center or financial services supervisory experience who thrives on supporting staff and maintaining service quality standards.

_Our summary, not OneAZ Credit Union's wording._

## Skills named

Cisco, Microsoft Office, Microsoft Outlook, Microsoft Word

## Required

- High school diploma or GED
- 3+ years call center or financial institution experience
- Ability to manage daily operations and staff scheduling
- Quality assurance and call monitoring experience
- Knowledge of banking regulations and retail banking procedures

## Nice to have

- Associate's degree or equivalent education
- Call quality experience
- Cisco experience
- Experience with 3rd party banking software

Apply on OneAZ Credit Union's site: https://job-boards.greenhouse.io/oneazcreditunion/jobs/4343668009