# IT Specialist (Customer Support)

Hiring organization: [Food Safety and Inspection Service](https://career.thegoodapps.co/organizations/food-safety-and-inspection-service)

Canonical page: https://career.thegoodapps.co/jobs/3bd1d5f7-9523-4a7e-9a62-5eedcd2ff48a

Listed on Food Safety and Inspection Service's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Raleigh, NC
- Salary: 107301 – 144493 USD per year

## Summary

A federal IT support specialist role managing enterprise hardware, mobile devices, and customer-facing technical services within a government information security office. This suits someone with hands-on experience deploying and troubleshooting enterprise infrastructure and a track record in tier-1 to tier-3 support workflows.

_Our summary, not Food Safety and Inspection Service's wording._

## Skills named

Active Directory, Microsoft 365, Microsoft Windows, VPN Clients

## Required

- One year of specialized IT experience at GS-12 equivalent level
- Enterprise Wi-Fi, Bluetooth, VPN, authentication, or secure connectivity troubleshooting
- Telecommunications services or 5G wireless experience
- Active Directory and IT support ticket management experience
- Microsoft OS and 365 apps support
- Dell or HP laptop and printer support
- Attention to detail
- Customer service competency
- Decision making ability
- Interpersonal skills
- Teamwork

Apply on Food Safety and Inspection Service's site: https://www.usajobs.gov/job/890513100