# Lead - Managed Services Consultant

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/3a19d647-9730-44ed-8a23-9ae6031722f0

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Senior

## Summary

This role supports enterprise customers in adopting and optimizing Sprinklr's customer experience platform, focusing on understanding their needs, configuring solutions, and driving ongoing adoption and expansion. It suits experienced technology consultants with contact center and cloud platform expertise who enjoy deep client relationships and solving complex business challenges.

_Our summary, not Sprinklr's wording._

## Skills named

Cloud Architecture, Genesys Cloud, SIP, System Configuration, VoIP Systems

## Required

- 8+ years in managed services or technology consulting, specifically CCaaS or cloud contact center
- Strong knowledge of CCaaS technologies including IVR, call routing, AI integrations, and customer journey management
- Experience with cloud communication platforms and AI-driven customer support solutions
- Familiarity with CCaaS platforms such as Genesys, Cisco Webex Contact Center, or Twilio Flex
- Understanding of cloud architecture, VoIP, SIP, and telephony
- Hands-on experience with system configuration, troubleshooting, and performance optimization
- Excellent communication and interpersonal skills
- Ability to translate customer business problems into platform solutions
- Ability to manage multiple client engagements simultaneously

## Nice to have

- Demonstrated experience with social technology platforms like Facebook, Instagram, Twitter, YouTube, LinkedIn, TikTok
- Direct experience with social media management software
- Strong product acumen and evangelization experience
- Multilingual skills in French, German, Spanish, Japanese or other languages
- CCaaS certifications such as Genesys Cloud CX Professional or Cisco Certified Professional

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/India---Karnataka---Bangalore/Lead---Managed-Services-Consultant_112072-JOB