# Senior Officer, Customer Engagement

Hiring organization: [Cigna](https://career.thegoodapps.co/organizations/cigna)

Canonical page: https://career.thegoodapps.co/jobs/392277ab-c948-4bf3-bf47-4fd25a92f269

Listed on Cigna's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: HKGN 348 Kwun Tong Road

## Summary

This role supports customers with insurance policy inquiries, eligibility verification, and preauthorization requests through email and phone, while collaborating with internal teams to resolve issues. It suits someone with customer service experience in the insurance or benefits sector who can handle complex policy information and manage escalated complaints with empathy.

_Our summary, not Cigna's wording._

## Skills named

Salesforce

## Required

- Tertiary education graduate
- 5+ years customer service experience
- IIQE Paper 1 and 2 or equivalent qualification
- Eligible for Insurance Authority license registration
- Fluent in English, Cantonese, and Mandarin
- Shift and weekend flexibility

## Nice to have

- Insurance industry experience
- Employee Benefits or Group Operations Hotline experience
- Medical terminology knowledge
- Insurance coverage and preauthorization process knowledge

Apply on Cigna's site: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/HKGN-348-Kwun-Tong-Road/Senior-Officer--Customer-Engagement_26008208