# Repairs Program Lead - Data Center Operations

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/39032c3a-d486-44a8-9199-21fea0dd85f7

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Francisco, CA
- Remote: yes
- Salary: 320000 – 405000 USD per year

## Summary

Lead the design and execution of hardware repair operations across Anthropic's data center fleet, managing repair timelines, vendor relationships, and spare inventory to keep systems running. This role suits experienced operations managers who have run large-scale break-fix programs and can drive process improvements while coordinating with engineering and hardware partners.

_Our summary, not Menlo Ventures Portfolio's wording._

## Skills named

Data Analysis, Inventory Management, Vendor Management

## Required

- 8+ years data center operations experience
- Track record running multi-site break-fix programs at scale
- Vendor and workforce management with measurable SLA outcomes
- Hands-on technical depth in server, network, and rack-level hardware
- Experience building or substantially improving operational processes
- Comfort analyzing ticket, telemetry, and inventory data
- Bachelor's degree in relevant domain or equivalent practical experience

## Nice to have

- GPU/accelerator or high-density liquid-cooled infrastructure repair experience
- RMA and warranty program management with hyperscale OEMs/ODMs
- Spares planning, reverse logistics, or depot repair at data center scale
- Experience in partner-operated or colocation environments
- Familiarity with optics and high-speed interconnect failures

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5399160008