# Solutions Architect (EST or PST)

Hiring organization: [Deepgram](https://career.thegoodapps.co/organizations/deepgram)

Canonical page: https://career.thegoodapps.co/jobs/37cd6c09-20a9-4d02-9538-bdbb351723f2

Listed on Deepgram's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: USA | Remote
- Remote: yes
- Salary: 197000 – 246000 USD per year

## Summary

This role offers a technical professional the chance to lead customer support at a Voice AI platform by solving complex problems, building automation, and influencing product improvements. It suits someone who combines engineering expertise with a passion for customer success and enjoys wearing multiple hats across support, implementation, and occasional sales engineering.

_Our summary, not Deepgram's wording._

## Skills named

Amazon Web Services (AWS), API Design, Docker, Kubernetes, Microsoft Azure, Python, Rust

## Required

- 3+ years in technical support, solutions engineering, or customer-facing technical roles
- Strong software engineering background with professional development experience in a modern programming language
- Experience developing automation solutions and improving technical processes
- Ability to troubleshoot complex technical issues in production environments
- Excellent written and verbal communication skills
- Based in Eastern or Pacific Time zone in the US

## Nice to have

- Experience with speech recognition, NLP, or related AI technologies
- Knowledge of cloud platforms (AWS, GCP, Azure)
- Experience with containerization technologies (Docker, Kubernetes)
- Experience with API-first products and developer tools
- Background in support automation techniques and tools

Apply on Deepgram's site: https://jobs.ashbyhq.com/Deepgram/844ec2d9-4256-4be0-a6c6-78ebf1391a78/application