# Staff Executive Resolution Manager, Office of the President

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/377968e2-fd9b-4216-8fe1-54b23a2791eb

Listed on Intuit's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Staff
- Location: Atlanta, GA

## Summary

This role manages high-priority customer escalations for Intuit's executive leadership, handling cases from intake through resolution with direct phone contact and cross-functional coordination. It suits someone who thrives in high-pressure environments, excels at de-escalating difficult situations, and can drive systemic improvements by analyzing root causes and influencing change across the organization.

_Our summary, not Intuit's wording._

## Skills named

Amazon Connect, Salesforce

## Required

- Direct phone communication with customers
- Root cause analysis and problem-solving
- Cross-functional collaboration and stakeholder management
- Managing high-volume escalations end-to-end
- De-escalation and customer empathy
- Data-driven decision making
- Executive-level communication

## Nice to have

- Bachelor's Degree
- Masters Degree
- Prior experience in executive resolutions or high-visibility escalations
- Familiarity with multiple Intuit product lines
- Project management experience
- Ability to coach and train others

Apply on Intuit's site: https://jobs.intuit.com/job/atlanta/staff-executive-resolution-manager-office-of-the-president/27595/99121993280