# Customer Success Manager, Corp 3

Hiring organization: [Smarsh](https://career.thegoodapps.co/organizations/smarsh)

Canonical page: https://career.thegoodapps.co/jobs/35dc34e4-a6c9-4c60-98ad-5bfec38df548

Listed on Smarsh's own careers site. Applications go to them directly.

- Location: US - Portland
- Salary: 80000 – 100000 USD per year

## Summary

This customer success manager role focuses on relationship management and retention for Smarsh's largest enterprise customers, handling contract renewals, identifying expansion opportunities, and serving as the primary point of contact for strategic accounts. The position suits someone who thrives on building long-term partnerships, navigating complex customer needs across multiple departments, and driving account growth while ensuring compliance and satisfaction.

_Our summary, not Smarsh's wording._

## Required

- Manage customer relationships and drive account retention
- Process renewals and identify uplift opportunities
- Handle contract negotiations and commercial terms
- Escalate and resolve customer issues internally
- Track action items and follow up on customer requests

Apply on Smarsh's site: https://jobs.lever.co/smarsh/fd2e258f-92eb-4ea2-b3d6-c84f9ffea782/apply