# Customer Solutions Manager

Hiring organization: [impact.com](https://career.thegoodapps.co/organizations/impact-com)

Canonical page: https://career.thegoodapps.co/jobs/3597c957-11d1-463e-9e5c-176f1b160d09

Listed on impact.com's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Columbus
- Salary: 90000 – 110000 USD per year

## Summary

Lead and scale a customer support team at a commerce partnership marketing platform, managing day-to-day operations, mentoring support specialists, and integrating AI tools into workflows. This role suits experienced support managers comfortable with data-driven decision-making, cross-functional collaboration, and driving operational excellence in a hybrid environment.

_Our summary, not impact.com's wording._

## Skills named

Data Analysis, Freshdesk, Zendesk

## Required

- Proven track record managing support teams
- BPO operations or high-volume customer support background
- CRM and QA tool expertise
- Ability to execute formal performance management
- Operational and data literacy
- Direct and professional communication skills

## Nice to have

- Fast-paced SaaS company experience
- MarTech, affiliate, creator, or partnership marketing familiarity
- Affiliate & Partnerships Industry Fundamentals Certification
- AI and automation fluency

Apply on impact.com's site: https://job-boards.greenhouse.io/impact/jobs/8646077002